Refund policy

At Elvarra, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us as soon as possible at tzafar728@gmail.com or +92 300 7418941.

When requesting a return, please provide your order number and details of the issue. We may also request photographs or other information to help us investigate the matter.

Returned products should generally be unused, undamaged, and in their original packaging where applicable. Products that have been used, damaged through customer misuse, personalized, or otherwise unsuitable for resale may not be eligible for return, subject to applicable consumer rights.

If a return is approved, we will provide instructions for returning the product. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Approved refunds will normally be issued using the original payment method where possible. The time required for the refund to appear may depend on the customer's bank or payment provider.

If you need to cancel an order, contact us immediately. Cancellation may not be possible after dispatch.

Nothing in this policy limits any mandatory consumer rights applicable to your purchase.